Refund and Returns Policy

Payment & Policies

We believe in transparency and trust. Here’s all you need to know before ordering.

📌 Payment Options

MethodDetails
MTN0597285240 — Michelle Sowah
Vodafone Cash0201730288 — Michelle Sowah
International Clients0550995080 — Michael Sowah
Fidelity Bank2100787854211 — Michelle Sowah
Access Bank1024000009923 — Chelle Luxury Hair

After payment: Kindly send a screenshot of your receipt and your delivery details to WhatsApp: 0550995080

🚚 Shipping Details

  • We ship locally and internationally via DHL, FedEx, or Ghana Post (shipping fees apply).
  • Custom-made orders require 3 business days after payment.
  • Express orders are available for an additional fee of GHS 100.

🔁 Refund & Return Policy

PolicyDetails
ReturnsNo returns after 48 hours. Products must be unused and in good condition.
RefundsOnly issued for incorrect or faulty items after inspection (7–10 business days).
Damaged ItemsReport within 48 hours of delivery with images and order number.
CancellationsAccepted only within 2 hours of order placement.
Shipping FeesNon-refundable.

📧 Need Assistance?

Contact our support team at: support@chelleluxuryhair.com

Thank you for choosing Chelle Luxury Hair — where confidence meets elegance.